Business ConneCT
All-in-one Contact Center, Operator and Unified Communications solution
Unified Communications enables your employees to communicate more efficiently, effectively and become more productive.
Business ConneCT provides the ability to really unify all communication streams.
Business ConneCTContact Center
Enhancing customer contact
Business ConneCT Contact Center guides callers and e-mails to the best suited employee, reducing waiting time and improving staff motivation. Contact Center agents are also provided with additional information, such as the language in which to greet a caller.
Each customer call or e-mail reaches the right person, first time, every time! Every employee, wherever he is, can act as agent
while doing other tasks.
Operator
Better service and satisfied customers
With Business ConneCT, any authorised employee can act as an Operator, connecting callers, handling messages and locating staff. The single user interface makes it easy to combine Operator tasks with other work.
Business ConneCT’s combination of intuitive icons, an extensive name directory and various messaging facilities, offers
professional Operator functionality to any user. Different queues show at a glance where a call is coming from: externall, internall,
re-routed, etc.
Employee
Improved efficiency and productivity
Business ConneCT provides vital information to all employees, including Operators and Contact Center Agents, such as the name, number and photo of the caller (if available). In addition, a call log provides information on all calls, as well as the last number dialed and Voicemail messages.
Calling back is simply a matter of clicking on an entry in the contact list and Voicemail is also just a click away. And by redirecting calls to a mobile phone, your employees can be available for your customers 24/7.
Directory Services
Up-to-date and powerful directories
Business ConneCT provides all users access to up-to-date and powerful directories that also show phone status and presence status information. In addition to a company directory, employees can create their own personal buddy list. The directory not only provides name and telephone number but over 80 other contact attributes including photo.
Booking a table for a business lunch? Search the Yellow Pages on the Internet, select the phone number and hit the pre-defined shortcut key to initiate the phone call. The Hotkey Dialer can dial any phone number in any application on the screen. If you can select it, you can dial it.
Directory ServicesPresence Management
Capturing a users presence
Challenged by the demands of our economy, business processes require instant availability of information, efficient and effective collaboration between people, and fast reaction to the market – at any place and any time.
In what is often known as ubiquitous society or economy, we are expected to be present – if not in person then virtually – everywhere and at all times. It follows, therefore, that capturing a person’s presence and putting him or her at the Center and in control of business, has become extremely important. In recognition of this Business ConneCT offers you something we have called: the power of presence.
Presence ManagementMessaging
Reach people wherever they are
Mobile employees, particularly those in organisations located on campuses or large premises such as hospitals, universities, warehouses and the like, will benefit by the possibility of sending messages to wireless DECT or mobile phones. Now you can reach people who are away from their PC or are unable to take phone calls.
Instant Messaging between Business ConneCT clients provides an alternative way of contacting a colleague while he or she is busy on the phone or in a meeting. It can also be used by an Operator as soft break-in, while for remote workers it saves communication costs. Don’t use your voice to pronounce difficult names or financial figures, use Instant Messaging to prevent expensive mistakes. It provides a secure alternative to public IM tools.
Messaging