Employee
Improved efficiency and productivity
Business ConneCT provides vital information to all employees, including Operators and Contact Center Agents, such as the name, number and photo of the caller (if available). In addition, a call log provides information on all calls, as well as the last number dialed and Voicemail messages. And by redirecting calls to a mobile phone, your employees can be available for your customers 24/7.
Any incoming call is instantaneously displayed in a pop-up window, enabling employees to handle the call efficiently via their computer screen. Standard features, such as hold, transfer and end call, are just a mouse click away, and setting up a three-party conference call is equally simple. When employees are away from their desks, Business ConneCT allows their calls to be redirected to a colleague and also provides a brief explanation of the reason. Presence information allows users to check whether colleagues are present or busy, and when they will be available again, before transferring a call.
Business ConneCT gives users access to various directories from their PC and even from their Mobile Phone. In addition to the company directory, employees can create their own buddy list. Furthermore, external and webbased directories can also be integrated.
Voicemail is sometimes the best option available to callers and Business ConneCT has built-in Voicemail. Activation of Voicemail and multiple greetings can either be controlled through the Business ConneCT calendar and reachability settings, or through the Microsoft Outlook calendar.
Instant Messaging between Business ConneCT clients (and DECT and SMS Text messaging) provides an alternative way of contacting a colleague while he or she is busy on the phone or in a meeting.
Employee Benefits
With Business ConneCT you will benefit instantly and your current issues will be solved:
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Improve customer satisfaction
Showing one consistent, professional face to the customer;
Having personalized, accurate and qualified responses. -
Improve the reachability of your staff
Control how (manually, via the built-in calendar or Microsoft® Outlook) and where (Voicemail, mobile number, secretary, home phone number) you want your staff to be reached;
Your mobile work force: extensive support of mobile DECT handsets (central directory, messaging) and mobile phone users. -
Improved staff efficiency and productivity
Pop-up on incoming calls, integrated with back office applications;
Dial from Lotus® Notes, Microsoft® Outlook, Microsoft® Office and Web pages;
Fast directory searches, with live phone and presence information;
Secure enterprise instant messaging;
Enabling integration with CRM and ERP solutions. -
Support flexible working models
Multi-role (e.g. in peak hours some of your staff act as Business ConneCT Agents or Operators);
Remote office working (using NEC’s softphone in combination with Business ConneCT Employee).