True Unified Communications
Do it right the first time, every time
Typical customer needs nowadays are:
- Increase revenues
- Increase productivity and staff efficiency
- Improve customer satisfaction
- Reach the right person, and solve a problem instantly
- Flexible Agent / Operator assignment
- Reduce communication costs
- An affordable solution, proven in the market
True Unified Communications
Today people want a choice of modes of communication, media and devices to communicate with anyone, anywhere, at any time. Business ConneCT supports this wealth of communication methods, mobile and fixed devices and converged networks and applications to truly answer the need for Unified Communications. Unified Communications enables your employees to communicate more efficiently, effectively and become more productive. Business ConneCT provides the ability to really unify all communication streams and to access day-to-day work from a single unified client.
Business ConneCT
NEC developed Business ConneCT as its all-in-one Unified Communications solution which allows employees to switch between various roles in the company: Contact Centre Agent, Operator and Desktop User (Employee). The solution is based on state of the art Microsoft® .Net technology, runs on a single server while users can access the features on their PC desktop or telephone (mobile, DECT) terminals. The application comes as 1 DVD, with 1 easy installation. Additional features or more users can be enabled by simply activating more licenses – all software based!
Unifying Business Communications
NEC’s Business ConneCT is part of NEC’s UNIVERGE®360, which is NEC’s approach to unifying business communications. It provides a foundation for understanding the importance of putting people at the Centre of communications and reveals how your communications needs determine the Unified Infrastructure, Unified Communications and Communications Enabled-Business Processes necessary for a true Unified Business.