Business ConneCT Operator
Better service and satisfied customers
Intuitive user interface
With Business ConneCT, any authorised employee can act as an operator, connecting callers, handling messages and locating staff. The single user interface makes it easy to combine operator tasks with other work.
Business ConneCT combines intuitive icons, an extensive name directory and various messaging facilities, offering professional Operator functionality to any user. Different queues show at a glance where a call is coming from: externall, internall, re-routed etc. Calls are always routed to the right person because operators can see which person the caller wants to reach and which colleagues with similar skills are available. Additionally, this comprehensive view on the queues allows operators to spot specific callers easily and treat them in a special way (VIPs, returning callers, etc).
Not just an Operator
A specific application for operator is within the hospitality industry. Business ConneCT has a standard integration with the middleware solution of Tiger® and FCS® (the middleware is used to connect to a hotel Property Management System). With this integration Business ConneCT operator has real-time information about check-in / check-out status of a guest, including additional extensive guest information like language and VIP status.
Business ConneCT operator is available for visually-impaired people by using an certified solution from Freedom Scientific which offers braille displays, voice guidance and screen magnification.
Business ConneCT makes Unified Communications available for your operators.
- Simple and fast queue handling
- Intuitive User Interface
- Extensive Caller information
- Drag and Drop Controls
- Keyboard Shortcuts
- Selective call answer
- Free Seating
- Central Directory
- Operator Group Statistics
- Real-time Presence States
- Enterprise Instant Messaging
- DECT and SMS Mobile Messaging
- User Interface for Visually impaired
- Outlook® Calendar Integration
- Hospitality integration
- Central Operator in PBX Networks
- Multi Lingual
- Queue Announcements
- Soft Wallboard
- Ad-hoc Call Recording
- Visual & Audible indication Priority Calls